tips & jargon
fortune favors the prepared
As mentioned in previous articles, handling issues in your project is something that you should be prepared for. I have never come across a home remodel or build project where there was not issues. How you handle these will help your stress levels and sanity.
Firstly, make sure that you have a written statement of work from your contractor before starting your home remodel/build project.
After that – you have one major bargaining tool — your payment to the contractor. You should only pay the contractor the entire amount owed after the work is completed. Partial payments are common but there should always be a large balance outstanding at the end – this way you only pay when the work is done according to what you have agreed previously.
Two things to note here,
- Be realistic as you cannot expect to pay the same amount if you have changed the scope or included additional items into the project.
- If you are unreasonably withholding payment, the contractor can take action against you and/or could simply walk off the job – either of which will leave you in a bad situation.
So lets say, the contractor completes all the work, you pay them and then 2 weeks later you find that there is a major fault in either the material or the installation which is causing issues. What do you do?
Well this is going to require a little patience from your side, but there is a way to handle this. Firstly, as a word of advice, every contractor or manufacturer is going to do their best to try and prove that the issue is NOT due to their work or product – i.e. they will blame each other.
This is what you need to do,
- Take pictures of the issue
- Contact the respective contractor to explain your issue (they may want to see the problem and may just fix it themselves)
- If the issue still remains and no one agrees to fix it, then contact your tile store. At San Diego Marble & Tile, we understand how frustrating this can be and we will always try to assist you in your issue.
Luckily there is a process to handle these type of issues. There are certain certified and respected inspectors that will come out to your job site or home and check whether the issue is a material, labor or product issue. Based upon their report, the contractor or the manufacturer will be bound to fix it or face certain consequences.
As a side note, this is the reason why it is important to ensure that you always use a contractor that is licensed or covered under a licensed contractor.